Designing proactive B2B manufacturing customer care.
Challenge
The client is a publicly traded global manufacturer and service provider of lift trucks, attachments, and aftermarket parts, operating in over 100 countries with reported revenues of $4.3 B.
Lacking a shared platform, the client struggled to manage its growing dealer network, which frequently withheld or failed to provide essential data.
Solution
A clear vision for a connected platform enabling seamless workflows and continuous data exchange, featuring:
Proactive customer recommendations
Real-time visibility into orders, delivery, and installation
Digital tools for service techs to boost onsite efficiency
Integrated performance, service, and lease data to maximize fleet uptime
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